Refund policy
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
To start a return, contact us at info@avatarimports.net. Customers are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have concerns about a specific item, contact us at info@avatarimports.net.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@avatarimports.net.